Submit a support request
If you need help with a booking, account, business listing, or review issue, send the details here.
Quick links
Jump to the help you need
Requesting a Service
Learn how to book a business and what to include in your request.
Listing a BusinessGet your business profile live and understand verification status.
Reviews & ReportsSee how trusted reviews work and how to report a concern.
Account HelpUpdate your details and troubleshoot account access issues.
Safety ConcernsShare urgent trust and safety concerns with the VincyPros team.
Bug ReportsTell us when a page is broken or information looks wrong.
FAQs
Common questions
How do I request a service?
Browse businesses, open a public business profile, and click Request Booking. If your phone number or service location is missing, we’ll ask you to add it before submitting.
How do I list my business?
Create a free account first, then click List Your Business to add your business profile.
How does business verification work?
Businesses can appear publicly when active and complete. A verified badge only appears when VincyPros has reviewed and verified the business.
Why is a business unverified?
An unverified business has not received the verified badge yet. It may still be visible, but it should not show as verified.
How do reviews work?
Reviews are tied to completed service requests. This helps keep reviews trustworthy.
Who can leave a review?
Only signed-in users who completed a service request with that business can leave a review.
How do I report a business or review?
Use the Report Business or Report Review option on the public business profile or review card.
How do I update my phone number?
Go to your profile or update it when making a booking request.
What should I do if a business does not respond?
Try contacting them using another listed method or submit a support request through the Help Center.
How do I contact support?
Use the Help Center contact form and choose the issue type that best matches your problem.
What happens next?
- Staff reviews each support request manually.
- Use the issue type that best matches your problem.
- Include dates, screenshots, and the business name when possible.
- Urgent safety concerns should go through the safety concern option.
Sign in if you want to track your own support tickets later.
Tell us what went wrong
Use this form for broken pages, bug reports, wrong information, safety concerns, or account issues.
What to include
- The page or feature where the problem happened
- What you expected to happen
- What happened instead
- A screenshot if the issue is visual or hard to describe
Business profile expectations
Businesses should keep public information accurate, stay active, and only advertise services they can provide safely and honestly.
Verified badge guidance
Businesses can be visible while unverified, but the verified badge only appears after staff review. Rejected or suspended businesses do not show publicly.
Use VincyPros responsibly
By using VincyPros, you agree to provide accurate information and avoid abusive, misleading, or unsafe activity on the platform.
How your information is used
Support tickets, reports, reviews, and booking details help VincyPros operate the platform, investigate issues, and improve trust and safety.